Complaint Handling Policy
Welcome to our Complaints Handling Policy page. This page provides details of our complaints handling process and the measures we take to resolve any issues fairly and effectively. Please read and understand these policies carefully before making a complaint.
1. Complaint Process:
Any customer who is dissatisfied with our service has the right to complain.
Complaints can be made directly to us by email, phone or at our office.
2. Complaint Handling:
We are committed to handling all complaints quickly and fairly.
All complaints will be recorded, checked and resolved as soon as possible.
3. Complaint Response:
We will provide detailed feedback on the complaint handling process and the measures taken to resolve the issue.
The customer will be informed of the outcome of the complaint via email or phone call.
4. Conflict Resolution:
In case the complaint is not resolved agreeably, we will assist customers in finding external conflict resolution options.
5. Contact:
If you have any questions or complaints, please contact us via the contact information provided on our website.
Thank you for trusting and using our services. We are committed to resolving all complaints fairly and promptly to ensure your satisfaction.